What is public and what stays private
Accepted complaints are public, including the casino, category, complaint details, discussion thread, and outcome.
You FairGambling username is shown on the complaint, but your email and casino account details are not public.
Keep personal information private
Do not post support agent names, ticket IDs, wallet addresses, or ID documents in the public complaint thread.
Attach sensitive evidence as files where the complaint form allows it.
We redact personal information if we spot it, but redactions are permanent and the original text cannot be restored.
Removing your name from a closed complaint
If you wish your name to be removed from a closed complaint send an email to [email protected] and include your case number.
Still stuck? Write to [email protected], or use the on-site chat.