FairGambling

FairGambling Resolution is a free and independent mediation service between crypto casino players and casinos. Anyone with a legitimate dispute can file a complaint. Casinos cannot pay to influence the outcome.

Go to <a href="https://www.fairgambling.com/complaints" rel="nofollow noopener noreferrer" target="_blank">fairgambling.com/complaints</a>.

Choose the casino and complaint category. If your casino is not on the list, type the casino name, click Create, and add the casino URL.

Attach any evidence that can help us understand the case.

1. Go to <a href="https://www.fairgambling.com/complaints" rel="nofollow noopener noreferrer" target="_blank">fairgambling.com/complaints</a>.
2. Click Submit a Complaint.
3. Choose the casino and complaint category. If your casino is not on the list, type the casino name, click Create, and add the casino URL.
4. Explain what happened.
5. Attach any evidence that can help us understand the case.

Screenshots or transcripts of casino support chats.

Other forms of communication with casino representatives.

- Screenshots or transcripts of casino support chats.
- Transaction IDs.
- Bet IDs.
- Emails from the casino.
- Other forms of communication with casino representatives.

The more complete your complaint is, the easier it is for mediators to review it.

- Deposit 
- Withdrawal 
- Bonus 
- Account Restricted 
- Provably Fair 
- Affiliate 
- KYC 
- Responsible Gaming 
- Sports Betting 
- Other

If you are not sure which category fits, choose Other. A resolver can change the category later if needed.

If you have a question about an existing complaint or our complaint rules, choose Other. The mediation team will answer you in the complaint thread.

- If you are not sure which category fits, choose Other. A resolver can change the category later if needed.
- If you have a question about an existing complaint or our complaint rules, choose Other. The mediation team will answer you in the complaint thread.

Complaints are not filed through email or support chat. Support can help you with the filing process, but the complaint itself is handled by a resolver.

Still stuck? Write to <a href="mailto:support@fairgambling.com" rel="nofollow noopener noreferrer" target="_blank">support@fairgambling.com</a>, or use the on-site chat.

How to file a complaint with FairGambling and what information to include.

Filling a complaint

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Filling a complaint

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