What each outcome means
Resolved:
The issue was fixed, the player was paid, or the case was otherwise settled.
Unresolved:
The casino did not respond, did not cooperate, or missed a required deadline. This counts against the casino's reputation.
Rejected:
The complaint was invalid, lacked enough evidence, or the player stopped responding. This does not count against the casino.
Why we publish outcomes
A privately solved complaint helps one player. Publishing the outcome shows everyone how the casino responded to the case.
FairGambling's role
We help resolve complaints and publish the outcome, but we cannot force a casino to payout or take a specific action.
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